{"id":10,"date":"2024-07-01T17:42:21","date_gmt":"2024-07-01T17:42:21","guid":{"rendered":"https:\/\/researchherbals.com\/?page_id=10"},"modified":"2024-07-01T19:08:35","modified_gmt":"2024-07-01T19:08:35","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/researchherbals.com\/index.php\/refund_returns\/","title":{"rendered":"Support"},"content":{"rendered":"\n

At Research Herbals, we stand behind the quality of our software products and services. However, we understand that sometimes things may not work out as expected. That’s why we offer a limited refund policy to our customers. Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a refund or exchange. <\/p>\n\n\n\n

We hope you are satisfied with our products and services. However, if you have any issues, please don’t hesitate to reach out to us. We’re here to help. Contact us at support@researchherbals.com<\/a> for questions related to refunds, exchanges, gift cards, software download support, billing inquiries or any urgent requests.<\/p><\/blockquote><\/figure>\n\n\n\n

Accounts on researchherbals.com <\/h2>\n\n\n\n

In order to provide you the best service with product updates and new information, all users are required to make an account on researchherbals.com to purchase the software and products available<\/strong>.

Financial Data Stored on Your Account: <\/strong>
All credit card information is stored securely using the PCI DCSS security standards. The PCI DSS is a set of security standards that govern how businesses should accept, process, store, and transmit credit card information. This standard protects cardholder data from fraud and theft, and any organization that handles credit card transactions must adhere to it. The PCI DSS is managed by the Payment Card Industry Security Standards Council, which was founded by major credit card companies such as Visa<\/a>, Mastercard<\/a>, American Express<\/a>, Discover<\/a>, and JCB (these links route to pages on our third-party payment processor “Stripe”. This site uses a zero trust architecture to store any financial information and is additionally governed by our third party payment processor “Stripe, Inc” and “Woo Payments Inc”. Research herbals is not responsible for any claims, data breaches or other incidents relating to the operational security of third party vendor systems or banks, these vendors will notify us should any events arise, which would necessitate contacting our users. <\/strong>For more information on these vendors payment storage methods and risk management protocols, please visit:
https:\/\/stripe.com\/resources\/more#risk-management<\/a>
https:\/\/woocommerce.com\/document\/woopayments\/fraud-and-disputes\/<\/a><\/p>\n\n\n\n

Password and Account Credentials: <\/strong>
When making an account on research herbals, since you are transmitting sensitive personal details and financial information, it is crucial to make a strong password and one you haven’t used on other sites<\/strong>. For more information on good password methodology and securing multiple passwords, we highly recommend Bitwarden<\/a> to cover a range of your personal and organizational needs. <\/em><\/p>\n\n\n\n

We will never email, text or call and ask for your password.<\/strong> If you need to reset your password, you may do so at any time clicking the “reset password” or “update password” buttons on account and checkout pages. <\/p>\n\n\n\n

User Data on this Site: <\/strong>
This site is scanned daily for malware, updated monthly and semi-annually, and as needed updates arise. If there is ever a critical vulnerability, update, or data breach that affects your account, we will notify all users via email address on file within 30 days of such an incident. It is your responsibility to take any actions we recommend if we contact you.

We never sell your account data. <\/strong>We must share some details with payment vendors and government entities to comply with local, federal, and state regulations as well as tax authorities. If we are legally compelled to disclose your data for any other reason, you will be notified in accordance with this policy. Site cookies: We collect some user data and use “cookies” to update and maintain our site, this data is shared with “Google Analytics”, “WordPress, Inc”, “WooCommerce” and some may be governed by their data sharing policies. We do our best to keep any data shared minimal. Passwords, financial information, personal details aren’t shared with these entities. California and EU residents may opt out of cookie collection where applicable, please contact admin@researchherbals.com<\/a> to opt out.
For more information on cookies stored by Google, please visit: https:\/\/policies.google.com\/technologies\/cookies?hl=en-US<\/a>

How Your Email is Used:<\/strong>
We require users to keep an email address on file. We shall use this email to send product updates, billing inquiries, to log in to view account details or license keys, and other critical communications to conduct business. Occasionally, we may send promotional emails. To opt-out of promotional emails, please contact admin@researchherbals.com<\/a> to be removed from this list. Please note: opt-out from promotional emails does not mean you won’t get email from us. Please add admin@researchherbal.com<\/a> and support@reserachherbals.com<\/a> to “safe sender” list(s) with your chosen email application so you do not miss important updates. <\/p>\n\n\n\n

To log in or out of your account, click below: <\/em><\/strong><\/p>\n\n\n

Log in<\/a><\/div>\n\n\n

<\/p>\n\n\n\n

Billing, refunds, license keys<\/h2>\n\n\n\n

Refund Policy<\/h3>\n\n\n\n