Support

At Research Herbals, we stand behind the quality of our software products and services. However, we understand that sometimes things may not work out as expected. That’s why we offer a limited refund policy to our customers. Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange.

Accounts on researchherbals.com

In order to provide you the best service with product updates and new information, all users are required to make an account on researchherbals.com to purchase the software and products available.

Financial Data Stored on Your Account:
All credit card information is stored securely using the PCI DCSS security standards. The PCI DSS is a set of security standards that govern how businesses should accept, process, store, and transmit credit card information. This standard protects cardholder data from fraud and theft, and any organization that handles credit card transactions must adhere to it. The PCI DSS is managed by the Payment Card Industry Security Standards Council, which was founded by major credit card companies such as Visa, Mastercard, American Express, Discover, and JCB (these links route to pages on our third-party payment processor “Stripe”. This site uses a zero trust architecture to store any financial information and is additionally governed by our third party payment processor “Stripe, Inc” and “Woo Payments Inc”. Research herbals is not responsible for any claims, data breaches or other incidents relating to the operational security of third party vendor systems or banks, these vendors will notify us should any events arise, which would necessitate contacting our users. For more information on these vendors payment storage methods and risk management protocols, please visit:
https://stripe.com/resources/more#risk-management
https://woocommerce.com/document/woopayments/fraud-and-disputes/

Password and Account Credentials:
When making an account on research herbals, since you are transmitting sensitive personal details and financial information, it is crucial to make a strong password and one you haven’t used on other sites. For more information on good password methodology and securing multiple passwords, we highly recommend Bitwarden to cover a range of your personal and organizational needs.

We will never email, text or call and ask for your password. If you need to reset your password, you may do so at any time clicking the “reset password” or “update password” buttons on account and checkout pages.

User Data on this Site:
This site is scanned daily for malware, updated monthly and semi-annually, and as needed updates arise. If there is ever a critical vulnerability, update, or data breach that affects your account, we will notify all users via email address on file within 30 days of such an incident. It is your responsibility to take any actions we recommend if we contact you.

We never sell your account data. We must share some details with payment vendors and government entities to comply with local, federal, and state regulations as well as tax authorities. If we are legally compelled to disclose your data for any other reason, you will be notified in accordance with this policy. Site cookies: We collect some user data and use “cookies” to update and maintain our site, this data is shared with “Google Analytics”, “WordPress, Inc”, “WooCommerce” and some may be governed by their data sharing policies. We do our best to keep any data shared minimal. Passwords, financial information, personal details aren’t shared with these entities. California and EU residents may opt out of cookie collection where applicable, please contact admin@researchherbals.com to opt out.
For more information on cookies stored by Google, please visit: https://policies.google.com/technologies/cookies?hl=en-US

How Your Email is Used:
We require users to keep an email address on file. We shall use this email to send product updates, billing inquiries, to log in to view account details or license keys, and other critical communications to conduct business. Occasionally, we may send promotional emails. To opt-out of promotional emails, please contact admin@researchherbals.com to be removed from this list. Please note: opt-out from promotional emails does not mean you won’t get email from us. Please add admin@researchherbal.com and support@reserachherbals.com to “safe sender” list(s) with your chosen email application so you do not miss important updates.

To log in or out of your account, click below:

Billing, refunds, license keys

Refund Policy

• Since our software is an immediate downloadable product, we are able to offer limited refunds on a case-by-case basis. This software is sold “as-is” with no express or implied warranty. Please see your purchase page and our support pages if you need assistance with common troubleshooting issues or frequently asked questions. All patches to the software will be updated on researchherbals.com and you will be notified via email if and when a new version is available. Please keep your software and device up to date. Research Herbals and Village Herbalists are not responsible for system malfunctions, incompatibility, or out-of-date software.
• Refunds are only available for purchases made within the last 30 days.
• Refunds are only provided for the initial purchase price, and do not include any additional fees or charges. Refunds will not include any transaction fees by our third-party payment processor, “Stripe” or any additional fees or charges from third-party vendors outside of our control.

Replacement of License Keys

We are able to offer more license keys on a case-by-case basis, should you need to reinstall the program on your system after a system loss or a new device purchase. Please note: we are unable to issue extra license keys to family members, friends, or colleagues. We have gift options available as well as bulk licensing discounts for Herbalists and educational institutions.
For already-purchased license keys: Please contact admin@researchherbals.com for a replacement key, please include your order number and your email associated with your account.
For more information on education, bulk, or company discounts, please contact support@researchherbals.com.

Refund Process

• To request a refund, please contact support@researchherbals.com with your order number, email and details used for purchase with a brief explanation of your problem and request. We will do our best to attempt to assist with any troubleshooting, please check out our support section for frequently asked questions, videos and more. For all billing inquiries, please login to your account created on researchherbals.com or email support@researchherbals.com.
• Our team will review your request and determine if you are eligible for a refund based on the criteria above.
• If approved, we will process the refund back to the original payment method used for the purchase.
• Please allow 5-10 business days for the refund to be processed and appear in your account.

If a refund or exchange becomes necessary for gift items, and the item was marked as a gift when purchased with your account, you’ll receive a gift credit to use on researchherbals.com. Gift cards are only approved after contacting support@researchherbals.com. If the item wasn’t marked as a gift when purchased, no further action is needed. These details will be sent via email once this is approved.

Having issues with this website?

If you are having issues using checkout or this website, please contact admin@researchherbals.com. If you believe there is a bug or an issue with this website, please include:

• The device you are experiencing the issue on
• The Operating System (and the version, if available)
• The browser you are using (e.g. Chrome, Edge, Opera, Firefox)
• Any screenshots, error messages or pertinent details.